Frequently asked questions
Can I modify or cancel my order?
It is always possible to cancel or modify an order before it is shipped. We recommend contacting us as soon as possible in these cases to expedite the process. If the order has already been shipped, you can still proceed with the return (see our return policy).
What is the delivery time?
Delivery times may vary depending on the destination country and the shipping method chosen. Once the shipment has been made, you will receive an email with an estimated delivery date and your tracking code. For more precise information, please contact us.
How can I contact customer service?
You can contact our customer service team seven days a week by email at joaocunhamkt92@gmail.com, or by clicking on the WhatsApp icon on this page.
We will be happy to answer any questions, concerns, or worries you may have and help resolve any issues as needed.
What should I do if the product is damaged or defective?
In these cases, we recommend that you contact us immediately, sending, if possible, a photo of the item and a brief explanation of what happened.
Our team will take care of refunding the value of the item or sending a new one free of charge.